An Open letter to the Prime Minister
To Those It Should Concern.
An open letter to The Prime Minister.
(This report is the copyright of Eileen Chubb)
Dear Mr Brown,
This Charity has been running a campaign called, Tales of The Un-inspected, for some time, this involves going into care homes under-cover and reporting what we see. Full reports of our work to date can be found on our web site.
We have decided to expand this campaign further, by choosing a care home at random and looking at the inspection reports for a three year period.
We have to date been informing CQC of our findings but no action has been taken, therefore the responsibility has passed to you.
Care Home Number 33, …………………………………………………………………………………………
I have listed below what was noted in the CSCI Inspection report for this home dated April 2008,
1. The heating has been constantly breaking down for several years and it has been reported to the company that owns the home.
2. Relatives say there are not enough staff, the inspector notes that staff are rushing around, and residents left in a back lounge unattended for hours at a time.
3. The report notes that five residents have developed pressure sores since entering the home and that a nurse visiting the home found the treatment plan she put in place had not been carried out.
4. The report notes that staff are lifting residents in a dangerous manner and bedrail risk assessments have not been carried out.
5.The reports notes that controlled drugs have gone missing in the past year the home was asked to complete drug audits.
6. There are 24 residents in the home who require assitance to eat, it was apparent at supper time that staff were struggling to give the required assitance.
7. The companys adult safeguarding policy does not meet guidelines putting residents at risk.
The CSCI inspection report dated March 2009, which notes the following,
8. Some of the requirements from the last inspection have not been complied with, for example in response to providing more staff, the company have permantly reduced staff numbers.
These are just some of other points noted in the report,
Nurses asked to sign for controlled drugs being administer daily the day after and without witnessing the administration, ( Known in law by the term fraud )Staff working without references, POVA or CRB checks ( it leaves little in the way of protection but whats the worse that can happen to a company beyond the law?)Urine soaked carpets, Dirty generally, only one bathroom of three that’s usable, the company said they fixed it, curtains hanging of the hooks low wattage bulbs used making most areas dingy, some areas with no lights, Bed ridden residents left unattended so long that it got dark and no one came to switch on the light or close the windows so they we freezing cold.
Relatives asked to pay for basic equipment that should have been provided by the company including the means to keep their doors open ( So staff could see if they were dead or alive when they passed)The call bells removed from some rooms, residents clothes unkempt due to laundry staff being called to help with care, bathrooms dirty,
Threadbare sheets, not enough blankets for residents who were cold, identified risks not acted apon, turn charts not completed, fluid charts showing not enough fluids given, residents ungroomed, residents been moved in a dangerous manner,
Poor food slopped out in small portions, those residents who could get food to their mouths gulped it down as if hungry.
Large tins of baked beans in the storeroom, residents say too many baked beans, staff say the company has cut food budget. The fruit ration available for the home was a bowl containg two bananas and one orange.
2 of the 6 Vegetarians were catered for as the others were no longer able to express their needs due to dementia.
The two trolleys belonging to the housekeeper, one had paint chipped of and the other was held together by duck tape.
Insuffiecent aprons and gloves putting residents at risk of infection, ( Also food poinsoning as care staff handling food and food poisoning can be lethal to the elderly) The inspector was only aware of half the safeguarding referalls that had been made ( the home still not complied with safeguarding guidelines)Dangerous fittings a real danger to residents.
Handwashing gel no longer supplied by company.
Cleaning staff struggling to keep a lid on worst areas, hygien inspection said home needed cleaning.
The inspector in this case has done more than most in that she has listed what is wrong, the words wall and banging head occur.
The action? More recommendations.
Of course this kind of shambles was all going to be put right by your new CQC on April 1st 2009. Very apt date to bring them into being. I say they have failed abysmally and I rely on their official response in their CQC report dated June 2009.
The home which had no stars stays at no stars instead of having its rating suspended. Not that star ratings can be relied apon as I have untold examples of homes just like this one with two and three star ratings.
What do the new CQC do? They make yet more recommendations and after another year of suffering is endured they will come back to see if they have been met.
I wonder what odds William Hill would give on this company complying given their form to date.
I look forward to hearing from you soon as I have another seventy four reports of similier findings of fact to follow shortly. If it takes thousands of homes before you act than so be it, I promise they will keep coming.
Cc David Cameron.
Health Select Committee.