Tales of the Uninspected

Welcome to our collection of Reports on Care Homes conducted by Eileen Chubb on behalf of Compassion in Care.

.....I did manage to obtain one inspection but not from the CQC, the report rates the home as Zero stars and lists a catalogue of failings including.....

.....I am finding that I need to use the Freedom of Information Act more and more, in order to obtain inspection reports which are supposed to be freely available public documents. This says much about how the Care Industry is regulated.....

......this home is listed as not yet rated and this implys that it is a new service, however it has a dire history which has been erased by the CQC.....

.....This home has been open for years, I could not obtain the top secret CQC inspection reports..given that it is owned by the same company as homes 75 and 85 I can see why its history has been deleted....

.....This home is still charging people for care from the company care agency on site.. staff from this agency fall through the loop hole when it comes to recruitment checks...The home was asked to investigate itself when a complaint was made to the authorities about its past failures to investigate complaints, this is perverse.....

.....When they thought I had passed by I looked back and saw they were changing a residents incontinence pad in the main lounge. This happens when staff care enough to keep people dry and comfortable but when there are not enough staff to allow time to take people to their room to attend to such care. This company has made millions in profits by cutting staffing levels.....

......to date this home has not been inspected for three years and two months, the last inspection report is dated November 2007 which predates the star rating system. However The CQC list this home on their web site as 2 Star, good ......

.....A sample of the many they had already failed to protect, people left with infected bedsores, weeping wounds, given no food or pain relief. Diabetics in a coma, Catheters not changed and blood in the urine. People left screeming in pain. This is just the general nursing unit but it it is even worse on the dementia unit.....

.....The CQC note there are no activities, not enough staff, two out of three Medication sheets checked had discrepancies. The home was shabby and smelt. Staff were employed without CRB checks. Staff, relatives and residents tell the CQC there are not enough staff but the home manager said there were enough staff and the CQC believed what the manager said.....

......It later transpires that a social worker visiting a client in the home found they had been sedated to the degree that they became bed bound and unable to move. Because the alarm was raised CQC visit the home and this same resident up and about walking around. They note he is no longer at risk of pressure sores.....

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