Tales of the Uninspected

Welcome to our collection of Reports on Care Homes conducted by Eileen Chubb on behalf of Compassion in Care.

.....Staff are desperate enough to raise concerns with the CQC..Good staff should be valued and retained at all costs but this company is pushing staff to breaking point..The dedication of good staff is all that is holding this home together..It will not take much to tip it over the edge.....

.....Any sentence that starts with the words " The Manager said " is not my idea of evidence, especially when its contradicted by what is under your nose..There were numerous other failures in this home all pointing to worsening standards......

.....I am all too aware of what happens when any degree of reliance is placed on Quality assurance, especially the Quality Assurance of a company that assures so much and delivers so little...A care home manager M Garrett Sheikh is sacked by her previous employer for taunting elderly residents and bullying staff, making staff who raised concerns wear badges with the word "Grass" written on them, whilst awaiting a misconduct hearing at the NMC, she manages to obtain employment at home 68.....

.....A family said, I cannot believe this is still happening after six years, my uncle died in the same circumstances as this poor lady, he was admitted to hospital from this same home with terrible pressure sores, he died two weeks later. I felt sick to my stomach when I read about whats happened in this home again.....

.....There is a mixture of very frail elderly people and older adults with mental illness such as schizophrenia for example, I am seeing this mixing of two very different groups more and more and it is totally wrong. People with mental illness have very different needs to elderly people with dementia and there is a real risk in placing these two groups together.....

.....The CQC receive information that residents are receiving little or no healthcare and when they investigate find this to be true, however this same issue was raised two years earlier and the CQC failed to uphold theses concerns because they chose to believe that staff were not recording information on what healthcare was being provided. Now enough people have suffered and the situation is so bad more concerns have been raised with the Authorities, The CQC have to accept that healthcare was not recorded because none was given......

.....This company should be ashamed to treat good staff in such a shabby way. The CQC can note all of the above and do nothing. There are many things I would call this care home but adequate is not one of them... This home is rated adequate by the CQC....

.....The staff are at war with each other and have divided into cultural groups... Things are so bad that team leaders need training in dealing with confrontation between staff..Those caught up in this war are highly vulnerable residents with dementia...The local authority are not placing people in this CQC three star rated home.....

....This is what the CQC grade as good, when enough people have suffered the CQC acts by asking the home to improve the areas it had been told to improve the year before. The CQC are aiding and abetting the homes negliegence by allowing it to continue....This is a home where the staff are too afraid to blow the whistle and where relatives are ignored if they raise concerns...the CQC are the only hope.....

.....The CQC report makes reference to the previous inspection picking up on poor practice, but there is no last inspection report other than the one that says medication is fine. This means that someone has suffered harm and only then did did the CQC inspect medication and only then was it discovered to be a abusers sweetshop, it reflected so badly on the CQC that the last inspection report had to be kept secret. People have suffered and the CQC react by trying to protect themselves......

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